About Our Company
At Microshar Inc., we specialize in the design and manufacture of high quality and innovative audio systems and cables since 2003 in Maryland, USA. We have been producing high-end quality headphone amplifiers, DACs, DDCs, ADCs, and cables products to support our distributors and business partners worldwide for more than 15 years. Our efforts are focused on quality, innovative solutions, and customer satisfaction to keep up with the pace in the fast-changing market.
The good relations and services that we provide for our customers are giving us more opportunity to understand, communicate, and assist our business partners the best way we can. We believe our customers deserve nothing less than the best. We are dedicated to providing our customers and business partners with total customer satisfaction and support. As a Microshar Inc. business partner, you can have the comfort of knowing that we value the success of our business partners.
MICROSHAR RETURN POLICY (for Cables)
The Cables must be returned to us undamaged and in original condition within 14 days for exchange ONLY. For RMA number follow the Headphone Amp return policy.
MICROSHAR REPAIR AND RETURN POLICY ( for Headphone Amplifiers)
By shipping a unit to us, you agree to the terms and conditions of our repair and return policy. Every unit returned to Microshar must have a Return Materials Authorization (RMA) number that has been provided by us, or it will not be accepted.
For an RMA number and a “ship to” address please email us at email@example.com. A separate RMA number must be obtained for each unit being returned. You must provide the unit name and serial number when requesting an RMA number.
Microshar reserves the right to determine whether a returned unit is covered by warranty or not. Sometimes this cannot be determined until the unit is returned to Microshar for examination. Microshar provides the following limited warranty with its products:
Subject to the conditions set forth below, for six month after the original purchase date of the unit (unless otherwise specified), Microsharwill repair the unit free of charge in the United States in the event of a defect in materials or workmanship. This warranty is extended only to an original purchaser of the unit from Microshar, or an authorized reseller of Microshar. Units that are purchased from unauthorized resellers do not have any warranty coverage. A valid purchase receipt or other valid proof of purchase will be required before warranty service is provided.
This warranty only covers failures due to defects in materials or workmanship and does not cover Batteries and damages which occur in shipment or failures resulting from accident, misuse, line power surges, or mishandling, or from maintenance, alterations, or service of the unit by an unauthorized service center or individual. Microshar reserves the right to deny warranty service to units that have been used in rental, service bureau, or similar businesses. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
REPAIRS MADE UNDER WARRANTY
If an entire unit is covered by warranty, Microshar will be responsible for all parts and labor necessary to fix defects in materials or workmanship. If only certain parts of a unit are still covered by warranty, Microshar will only be responsible for parts and labor necessary to fix defects in materials or workmanship for such parts (No Batteries).
NON-WARRANTY REPAIRS OR UPGRADES
If any unit that is returned to Microshar is not covered by warranty or is returned for an upgrade, you must pay a non-refundable minimum charge of two hours labor at our then-current hourly rates, plus all shipping costs. Once we receive a unit, we will contact you to give you an estimate of the total cost of the repair or upgrade. If you decide not to proceed with the repair or upgrade, you are still responsible for the two-hour minimum charge and all shipping costs. You are responsible for all parts, labor and shipping costs necessary to complete a non-warranty repair or upgrade whether or not it exceeds our estimate.
REPLACED, REPAIRED OR UPGRADED PARTS
In performing services, Microshar may use new or rebuilt parts. All replaced, repaired or upgraded parts are warranted against defects in materials or workmanship for a period of six months from the date of service, whether such parts are new or rebuilt. This warranty only applies to the replaced, repaired or upgraded parts, and does not apply to the entire unit, or to any parts that were not replaced, repaired or upgraded.
If a unit covered by warranty needs servicing during the first 30 days after the original purchase date, Microshar will cover the cost of shipping the unit back to Microshar as well as the return shipping to you. After such initial 30 day period, and for six months after the original purchase date, Microshar will only cover the cost of shipping the unit back to you, and you are responsible for
the cost of shipping the unit to Microshar. You are responsible for all shipping costs both to and from Microshar for non-warranty repairs or upgrades. You are responsible for paying all taxes, import duties, or similar fees imposed by foreign countries or other jurisdictions.
LIMITS AND EXCLUSIONS
MICROSHAR DOES NOT, BY VIRTUE OF THIS DOCUMENT, OR BY ANY COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE, MAKE ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT, AND ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. MICROSHAR EXPRESSLY DISCLAIMS ANY IMPLIED INDEMNITIES. MICROSHAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY LOSSES OR DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES TO RECORDINGS, TAPES OR DISKS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, COVER, OR OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATING TO THE USE OF ANY PRODUCT, OR ARISING FROM BREACH OF WARRANTY OR CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF MICROSHAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. ANY DAMAGES THAT MICROSHAR IS REQUIRED TO PAY FOR ANY PURPOSE WHATSOEVER SHALL NOT EXCEED THE ORIGINAL COST PAID TO MICROSHAR FOR THE APPLICABLE UNIT. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.
Here at Microshar, we strive to give you the fastest, friendliest, most efficient service possible, while providing you with the latest and most reliable product possible. If you have any comments or questions please email to firstname.lastname@example.org or contact us at (301) 358-6210.